Click on the Bill Pay link in the main menu to be taken to the full Bill Pay site. Under the Make Payments heading, there is a box labeled “Pay someone new”. Enter the name of the payee in that box. As you start entering the name, the system will attempt to identify the name of the payee you are entering by matching it against merchant names it already has on file. While you are typing, if you see the name of your payee, you may just click on it to have the system fill in the full name.
In cases where the system already knows the name of your payee, it may also already know the mailing address and information about the format of the account number. If your payee is not recognized by the system (and occasionally, even when it does) you will have to enter the address manually. The system will then prompt you for the account number and any other information it needs to be able to make a payment on your behalf.