EECU

FAQ 0

Getting Started 0

Your account 0

Your documents 0

Trial FAQs 0

Shared files 0

Deleted files 0

Premium features 0

Premium subscription 0

2013 ONLINE BANKING UPDATE 7

• How do I change my username, password, or security contacts?
• How do I send a secure message to EECU?
• What changed in bill pay?
• What happens if I forget my password or username?
• Where did the missing menu options go to?

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BROWSER AND TECHNICAL ISSUES 7

• Apple Safari 3.0 Recommended Settings
• How can I get a clean (printer-friendly) print-out of my history?
• Internet Explorer 8.0 Recommended Settings
• Mozilla Firefox 3.0 Recommended Settings
• What browsers are supported by Online Banking?

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DEBIT CARD MASTERCARD CONVERSION 0

DEPOSIT ACCOUNTS 11

• Can I see balances for other accounts on which I am joint?
• Can I see my pending debit transactions (debit holds)?
• How can I change the amount of history that displays?
• How do I apply for a new deposit account?
• How do I re-order checks?

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E-DEPOSIT 7

• Can I use E-Deposit from my mobile phone?
• E-Deposit Terms and Condition
• How do I qualify to use E-Deposit?
• How does E-Deposit work?
• What are the deposit limits for E-Deposit?

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EXPORTING TRANSACTION HISTORY 3

• How do I export transaction history?
• What do I do if I have a problem with Quicken or Quickbooks?
• Why is there a problem with some of the debit card descriptions in Quicken?

LOANS 8

• How do I apply for a new loan?
• How do I know when a payment is due?
• How do I make a loan payment using a credit card?
• How do I make a loan payment using my checking or savings accounts?
• How do I see my loan interest rate, payoff amount, or other loan info?

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MOBILE DEPOSIT 7

• How do I get past the error messages in mobile deposit?
• How do I qualify to use Mobile Deposit?
• How does Mobile Deposit Work?
• Mobile Deposit Terms and Conditions
• Tips for taking a good picture of your check

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FEATURES THAT HAVE CHANGED 0

LOGGING IN THE FIRST TIME 0

NEW FEATURES IN ONLINE BANKING 0

QUICKEN DOWNLOAD CHANGES 0

PURCHASE REWARDS 3

• How do I access Purchase Rewards?
• How do I use Purchase Rewards?
• What is Purchase Rewards?

ROUTING NUMBER AND DIRECT DEPOSIT 3

• Direct Deposit Authorization Form
• What is EECU's Routing & Transit Number?
• What numbers do I need to provide for Direct Deposit or automatic debit?

TRANSFERRING OR WIRING MONEY 8

• ACH Origination Form
• How do I receive a Wire Transfer?
• How do I schedule recurring transfers?
• How do I send a Wire Transfer?
• How do I send money to another person using Popmoney?

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BILL PAY 9

• Bill Pay Agreement
• Can I be alerted about bills or payments?
• Can I receive a bill electronically?
• How do I modify information for a payee?
• How do I pay a bill?

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CREDIT CARDS 2

• How do I make a payment on my EECU credit card?
• How do I view my EECU credit card transactions?

DEBIT CARDS 4

• How do I activate my new Debit Mastercard?
• How do I report a debit card dispute?
• How do I report debit card fraud?
• What are some of the benefits I will enjoy with my new EECU Debit Mastercard?

E-ALERTS 3

• Can I send E-Alerts to my mobile phone?
• How do I set up E-Alerts
• What are E-Alerts

ENHANCED LOGIN SECURITY 0

FINANCEWORKS 3

• How do I access FinanceWorks?
• How do I use FinanceWorks?
• What is FinanceWorks?

MOBILE BANKING 5

• How do I use Mobile Web banking?
• How do I use SMS Text Banking?
• How do I use the Android app?
• How do I use the iPhone app?
• What is mobile banking?

MOVING TO THE NEW BILL PAY 0

ONLINE STATEMENTS 5

• Can I view 1099's online?
• How do I enroll in Online Statements?
• How do I view my Online Statements?
• What are Online Statements?
• Why does my statement not show up correctly when I click on the statement link?

REGISTERING AND LOGGING IN 4

• How do I sign up for Online Banking?
• Once my application is approved, what is my initial password?
• What happens if I forget my password?
• Why does the system sometimes ask me to verify my e-mail address?

SECURITY AND FRAUD PREVENTION 6

• How do I know I am on the actual EECU site?
• Is Online Banking secure?
• What is Phishing (or Vishing, or Smishing) and how do I prevent it?
• What is Trusteer and how can it protect me?
• What is malware and how can I protect myself?

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