From the eecu.org home page, click the “Sign Up for Online Banking” link on the menu on the left side of the screen. This will take you to the registration form. On this screen you will enter information about yourself (though you can ignore the fields marked “optional”), as well as enroll in Bill Pay. Once you have entered information on this screen, click “Continue” to be taken to a screen that will allow you to review your information a final time before clicking “Continue” again to submit your application.
If your application is immediately approved, you will be told so on the screen and will be allowed to immediately log in to online banking. If your application information cannot be verified with the information we have on file, your application will be submitted to EECU for review. You will receive an e-mail within one business day to let you know if your application was approved or not. If it was declined, please contact our Member Contact Center at 817-882-0800 for assistance. If it was approved, you can login initially using your account number and the last four digits of your Social Security Number.
During your first online banking access, the first thing that will happen is that you will be prompted to do change your password. When asked for your “Current Password”, use the last four digits of your Social Security Number. This value was previously entered on the Online Banking sign up screen. You must then create a new password that meets the password guidelines outlined on the screen.
Once your new password is created, you will be prompted to setup Enhanced Login Security, which provides an extra level of protection for your online banking login. Currently this process requires you to provide answers to three challenge questions, and optionally lets you set up a one-time passcode process through voice calls, SMS text messages, or e-mail messages. You only have to complete the setup process one time, though you can change your settings at any time from the User Options menu in Online Banking.
As part of the enrollment process, you will also be setup for the Forgotten Password process. By using this option, you will have the ability to reset a forgotten password in the future using Enhanced Login Security. Forgotten Password is optional, but is enabled by default.
Finally, as part of the setup process, you need to tell the system whether the computer you are access the site from at that time should be set to “Private” or “Public”. The default setting is “Public”, means that every time you log in, you will have provide not just your user ID and password, but also have to answer you challenge questions or enter a one-time passcode. If the computer you are on is one in your home or some other non-public place, you may choose to change the setting to “Private”, which will allow you to login from that computer using only your user ID and password.
For more information on this Enhanced Login Security, and for information about changes coming to this process in 2012, see the FAQ category titled Enhanced Login Security.
Once you have completed the Enhanced Login Security setup process, you will be taken in to Online Banking.