Trusteer is a company that EECU has partnered with to provide software that protects users from malware while they are logged in to EECU’s website. The software, called Rapport, protects users by detecting malware targeted at financial websites, and then either blocks it or removes it altogether (See the FAQ articled called “What is malware and how can I protect myself” for information on the types of things Trusteer protects against). Trusteer has partnered with many other large financial institutions for this same service, including Bank of America, BBVA Compass, ING Direct, and PayPal, just to name a few.
When you go to EECU’s website to log in to Online Banking for the first time, you will see a Trusteer “splash” screen that will provide information about Rapport and give you the opportunity to download and install the software. If you choose not to install right then, you splash screen will pop up and remind you every couple of weeks.
When you do install the software, it will place an icon on the address bar of your browser. When you are on eecu.org or logged in to EECU’s Online Banking (or other partner websites), the icon will turn green to indicate that Rapport is active and protecting that browsing session. When you are on a site that is not protected, the icon will turn gray.
Clicking on the Trusteer icon will allow you to protect your browsing sessions with non-partner websites (by clicking on the “Protect this website” button) or perform other functions like change settings or view security news.
Most of the time you will not even know Trusteer is working, as it quietly protects you online sessions. However, occasionally you may do something that causes it to pop up a warning screen. For instance, if it notices that you have entered your EECU Online Banking password in a site that does not belong to EECU, it will provide a warning message. The intent is to protect you from phishing or other fraudulent sites that may be set up to look like EECU’s site. If you use your EECU password for other sites, you can dismiss the warning (although using any of your financial website passwords at other sites is a bad idea).
Trusteer is an essential part of the suite of tools you should be using to protect yourself from fraud, including personal firewalls, anti-virus software, and anti-spyware tools. For more information on Trusteer Rapport, go to https://www.eecu.org/marketing/trusteer or http://www.trusteer.com.